Booking, Change, & Cancellation Policy

This policy applies to all appointments at The Beauty Place, including nail treatments at Manicured and medical aesthetics.

Confirming your booking

All appointments are confirmed by saving your card details to your client profile.

First appointments: a 50% deposit is taken at the time of booking, and your card details are saved. The deposit comes off the cost of your treatment.
Online bookings: a 50% deposit is taken and your card details are saved automatically as part of your booking.
Existing clients: we'll ask to save your card details when you next pay in the clinic, or we can email you a secure link to save them. No payment is taken through the link.
Prefer not to save a card? You're still welcome to book. We'll take full payment for your appointment at the time of booking, and your appointment is confirmed once payment is made.

Apple Pay and Google Pay can't be saved, so please use a physical debit or credit card.

Our 48-hour Change and Cancellation policy

We ask for at least 48 hours' notice to change or cancel an appointment. This gives us the chance to offer the time to another client.

Changes or cancellations with less than 48 hours' notice are charged the full cost of the treatment.
Missed appointments are charged the full cost of the treatment.
Moving an appointment within 48 hours counts as a late change. The full cost of the original appointment is charged, and this doesn't go towards a new appointment. A new appointment is booked and confirmed in the usual way.
First appointments: your 50% deposit goes towards the charge, and the remaining 50% is taken from your saved card.
Patch tests: some treatments need a patch test beforehand. If you arrive without having had the required patch test, the treatment can't go ahead and the full cost will be charged.
Gift vouchers: if your appointment was booked using a gift voucher, the charge is taken from the voucher.
Courses and packages: a late change, cancellation or missed appointment means that session is used from your course or package.
Consultations: consultation fees are non-refundable if the consultation is cancelled within 48 hours or missed.
Outstanding charges: future appointments can't be booked until any outstanding charge has been paid.

Your card will never be charged without us letting you know first.

How to let us know

To change or cancel an appointment, please:

Call us on 01273 770880. If we can't answer, please leave a voicemail with your name and appointment details. Missed calls without a voicemail can't be counted as notice.
Email us at info@thebeautyplacehove.com

Notice counts from when your voicemail or email reaches us, including outside opening hours, as long as it's at least 48 hours before your appointment. Messages on Instagram or other social media can't be accepted as notice.

Online, appointments can be changed or cancelled up to 48 hours before. After that, please call or email us.

A small request: we're closed on Sundays and Mondays. If your appointment is on a Tuesday, letting us know by Saturday would really help us offer your time to another client.

Late arrivals

If you're running late, please call us to let us know. We'll always do our best to give you your full treatment, but we may need to shorten it so we don't delay the next client. The full cost of the treatment will still be charged.

Deposits and your card details

Cancelling with more than 48 hours' notice: your deposit can be kept on your account to use towards a future treatment, with no expiry. If you'd prefer, it can be refunded. Refunds take 5 to 10 working days to reach your account.
Security: your card details are encrypted and stored securely in our booking system. Nobody at The Beauty Place can see your full card number.
Clients under 18: a parent or guardian's card details are needed, and they must agree to this policy.

If we need to change your appointment

Occasionally we may need to move an appointment. If this happens, we'll contact you as soon as possible to rearrange. If a new time doesn't work for you, any payment you've made will be refunded.

Thank you for your understanding. Giving us notice helps us keep appointments available for everyone.

By booking an appointment with us, you agree to this policy.

Updated Oct 21, 2026